Frequently Asked Questions
Everything you need to know about your Netgate shopping experience.
What is the standard shipping time for electronic components?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for urgent technical requirements.
Do all Netgate products come with a manufacturer warranty?
Yes, all electronics sold on Netgate include a minimum one-year manufacturer warranty. Specific high-end networking gear may include extended coverage options.
What is your return policy for opened hardware?
We accept returns within 30 days of delivery. Please note that opened electronic items must be returned with all original packaging, cables, and manuals to be eligible for a full refund.
Are your products compatible with international voltage standards?
Most of our power supplies are auto-switching (100-240V). However, we recommend checking the 'Specifications' tab on the product page to confirm compatibility with your local power grid.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
Do you offer technical support for device setup?
Absolutely. Our expert technical team is available via live chat and email to assist with initial configuration and troubleshooting for all hardware purchased through our store.